Returns & Exchanges
At Tony’s Chocolonely, we want you to be 100% happy with your chocolate; if your order arrives damaged or incorrect, please reach out so we can make things right. Due to the perishable nature of our products, we generally cannot accept returns for food items that have been opened or simply don't suit your taste.
Contact Our Choco-Fans
Email our customer service team within 14 days of receiving your order with your order number and a brief explanation of the issue.
Provide Photo Proof
If your chocolate arrived damaged or melted, please attach clear photos of the packaging and the product to help us improve our shipping process.
Review and Approval
Our team will review your request within 48 hours to determine if a replacement, refund, or store credit is the best solution for your situation.
Resolution Process
Once approved, we will immediately process your refund to your original payment method or ship out a fresh batch of chocolate at no extra cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing